Procedos AB Guarantee
Procedos AB values their customers and we stand behind our products 100%. The customer is protected whiling shopping the website (see below). Every Procedos product has a 30 day, money back, satisfaction guarantee. If the product is not for you, please contact us before returning and we will get you a refund.
Privacy & Safety
Procedos AB treats all personal data (registration data / name / personal number. / Address / tel. No / e-mail address) confidential. We use them only in our dealings with customers and to meet our commitments to them.
When ordering shared your information with the following partners around payment: DIBS (for card payments), SVEA WebPay (for billing / payment).
Your personal information will not be sold, exchanged or shared with other outside companies, organizations or individuals. You have the right to request a transcript to check the information registered We are obliged at the customer's request, correct information that is inaccurate, incomplete or misleading. As customer, you can ask to have your personal information deleted
Procedos AB (“we”, “us” or “our”) respects your privacy and we are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
- Important Information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how we collect and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller – who we are
The data controller of our site (www.procedos.com) is Procedos AB Sweden. We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact email@example.com.
You have the right to make a complaint at any time to Datainspektionen , the Swedish supervisory authority for data protection issues (www.datainspektionen.se/). We would, however, appreciate the chance to deal with your concerns before you approach Datainspektionen so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 29nd March 2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
- The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified.
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes first name last name.
Contact Data includes delivery address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Technical Data includes internet protocol (IP) address browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect and use Aggregated Data such as statistical or demographic data for internal purposes.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with an answer to an enquiry). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
- How is your personal data collected
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity Data, Contact Data, and Financial Data by filling in forms or by corresponding with us by phone, email, post, fax, on our website or otherwise. This includes personal data you provide when you:
- purchase our products;
- register a user account on our website;
- submit an enquiry;
- enter a competition, promotion or survey; or
- request our newsletter to be sent to you.
Automated technologies or interactions.
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
- How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- where we need to perform the contract we are about to enter into or have entered into with you;
- where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; and
- where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose / Activity
Type of Data
Lawful basis for processing including basis of legitimate interest
To process and deliver your order including managing payments.
(d) Marketing and Communications
(a) Performance of a contract with you.
(b) Necessary for our legitimate interests.
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(c) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To respond to your enquiry submitted on the site, or via phone, email, post or otherwise.
(a) Performance of a contract with you.
(b) Necessary for our legitimate interests (where you have made contact with us prior to entering into a contractual relationship with us.)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).
(a) Necessary for our legitimate interests (for running ourbusiness, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
(b) Necessary to comply with a legal obligation.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.
(b) Marketing and Communications
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you about services that may be of interest to you.
(d) Marketing and Communications
Necessary for our legitimate interests (to develop our products/services and grow our business) which, if you are an individual, will include reliance on the soft opt-in principle (in accordance with Regulation 22 of The Privacy & Electronic Communications (EC Directive) Regulations 2003).
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical and Marketing or Communications Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us and unless you have opted out of receiving that marketing. You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.
Our website uses so called session cookies. Session cookies are not saved permanently on your computer. They are erased the minute you close your web browser. By changing the settings in your browser you can choose not to accept cookies. However, there is a risk that our web shop facilities will not work properly. These cookie settings are changed in various ways, depending on which kind of browser you use. For further instructions, please consult the “Help” section for you particular browser.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
- Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
- External Third Parties as set out in the Glossary
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
- Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
- Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Please email firstname.lastname@example.org for all wholesale inquiries.
- Credit / Debit Cards
Shipping & Returns
Shipping is available worldwide ! Please allow at least 3-7 business days for shipping. Heavy duty orders (over 20kg) may take longer. Shipping costs depends on delivery location and weight of order.
Also note that the carrier does not wear or carry the consignment to your property, whether you live in a house or apartment. Therefore, make sure you have someone to help with heavy ingathering.
Return & Exchange Policy
Important: Please contact us before you return the item.
The goods must be in the original packaging and substantially in the same condition as when purchased. You pay for return shipping which may not be COD. Product will not be accepted for return and refund with visible wear and tear. The amount refunded normally within one week after we have received and checked the returned goods. Open purchase does not apply to any unclaimed / not received items.
Upon withdrawal, please contact us:
Education Cancelation Policy
Once registered for an education you have up until three weeks prior to scheduled education date to receive a credit towards a future education. Cancelations made within three weeks of the education date will result in loss of education cost and credit. For cancelations that happen due to medical or family emergencies, please contact
All product prices and fees are quoted in USD including VAT.We reserve the right for any errors in text and price.
Product Warranty of Procedos AB
Safe and sound
All our products meet all European safety requirements. in accordance with the Consumer.
You have the right to prove that the defects are original and not due to wear or abnormal use.
Products are of the "semi-pro" standard and is used in lighter commercial environment (ie, less than 4 hours usage per day in a non-paying environment), have one year warranty. Training Products intended for home use and which are used outside the home to be contrary to the guarantee provisions and thus invalidate the warranty.
Warranty counted from the date of invoice - keep the invoice as proof of guarantee.
The warranty does not cover
- Wear and tear in the use of shoes with soles of coarse patterns.
- For wear or changes in the product that is a result of normal product use
- Fold or careless handling
Disclaimer * - we are not responsible for errors caused by:
- The product not been handled or cleaned with strong detergents.
- The products have been paint or solvents on the surface.
- Product exposed to abnormal usage or something similar.
- Product is abused.
- The product has been exposed to an accident or other external influences.
- The product has been exposed to high heat or sunlight
- The product has been exposed to cold weather or hot water for a long time.
* In these cases is a charge for more information with photos and more detailed description.
At the complaint, fill in the service form here or contact us:
please contact us: